KPI alignment for an operations and finance reporting cadence
A multi-team organization needed consistent definitions for revenue, backlog, utilization, and customer support load. Stakeholders were using different metrics across spreadsheets and dashboards, which slowed planning and created recurring rework for analysts.
We facilitated metric workshops, wrote a KPI glossary, mapped source systems, and designed a reporting layer with clear ownership and quality checks.
Metric definitions, data lineage notes, a dashboard outline, and an operating rhythm for weekly and monthly review meetings.